Signing In

WebWorkstationMobileZynoTalk Mobile

ZynoSuite supports several authentication methods. Which ones are available to you depends on how your organization's administrator has configured your account.

Email and Password

The most common way to sign in. Enter the email address associated with your ZynoSuite account and your password on the login screen.

If the login screen asks for a password and you do not know it, contact your administrator or support. Organizations that use single sign-on manage passwords through Microsoft, Google, or the configured identity provider.

Single Sign-On (SSO)

If your organization has configured SSO, you can sign in using an external identity provider instead of a ZynoSuite password. Supported providers include:

• Microsoft Azure AD (Entra ID)
• Google Workspace

On the login page, enter your email address or select Sign in with Microsoft or Sign in with Google. ZynoSuite opens the provider sign-in flow in a separate window. After authenticating there, you are returned to ZynoSuite automatically.

TIP

Your administrator decides which SSO providers are available. If you do not see an SSO option and expect one, contact your admin.

Fingerprint Login

Workstation

Fingerprint login is only available on ZynoWorkstation with a connected fingerprint reader. It allows users to authenticate by scanning their fingerprint instead of entering credentials, which is especially useful for shared workstations where multiple staff members need to sign in quickly throughout the day.

Multi-Factor Authentication (MFA)

The main ZynoSuite sign-in screen does not currently include a general user-facing MFA setup page. If your organization requires MFA through Microsoft Entra or Google Workspace, complete the MFA prompt in that provider's sign-in window.

Some secure workflows, such as ZynoRMM, can also ask for a hardware authenticator. Follow the prompt shown by that workflow.

One-Time Codes

The standard ZynoSuite web sign-in screen does not currently expose one-time-code sign-in. If a mobile app, support workflow, or secure feature asks for a one-time code, use the most recent code from that workflow and do not share it with anyone.

Switching Tenants

If your account has access to multiple tenants (organizations), you can switch between them after signing in. Open the user menu from the sidebar or Quick Access Bar and select Switch Tenant. Choose the tenant you want to work in and ZynoSuite reloads in that organization.

Mobile App Login

Mobile

Sign in to ZynoSuite Mobile with your email and password, or use Google or Microsoft sign-in if configured. The app will keep you signed in between sessions. If your session expires, you will be prompted to re-authenticate.

ZynoTalk Mobile

ZynoTalk Mobile uses the same credentials as your main ZynoSuite account. Sign in with your email and password or SSO. Once authenticated, the app connects to your ZynoTalk phone system automatically.