ZynoWorkstation

Workstation

ZynoWorkstation is a dedicated Windows application. It provides the full ZynoSuite experience in a native window and adds hardware integration capabilities that browsers cannot provide, including fingerprint readers for fast login, local printers, cash drawers, barcode readers, and direct payment terminal connections for card processing.

Why Use Workstation?

Workstation is built for fixed-location use — front desks, registers, service counters, and back offices where the same PC is used throughout the day by one or more team members.

Hardware Integration

Workstation communicates directly with connected hardware:

• Fingerprint readers — staff can log in or switch users with a fingerprint tap instead of typing credentials. This is especially useful in high-traffic environments where multiple employees share a single workstation. See Fingerprint Authentication for supported devices and setup.
• Payment terminals — process card payments through a connected terminal without manual entry or browser workarounds. See Payment Terminals for configuration details.
• Receipt printers — print receipts directly from the POS after a sale.
• Cash drawers — automatically open the cash drawer when a cash payment is processed.
• Barcode readers — scan product barcodes to quickly add items to a sale or look up inventory.
• Label printers — print inventory labels and shipping labels.
• 8x11 printers — assign a standard full-page printer for workstation print workflows.

Session Management

Workstation uses the same ZynoSuite sign-in flow as the web app, but workstation installs can use a separate idle-timeout setting from browser sessions. Shared stations should be configured to return to sign-in quickly when inactive. Trusted personal stations can use Keep me signed in when your organization allows it.

If a workstation signs out sooner or later than expected, ask an administrator to review the workstation and authentication settings.

Workstation Identity

Each Workstation installation is registered with your ZynoSuite tenant and given a name (for example, "Front Desk" or "Register 2"). This identity ties into reporting and audit trails, so you can see which workstation processed a transaction, which terminal was used for a payment, and who was signed in at the time.

What You Get

Workstation provides the same complete feature set as ZynoSuite Web:

• Customers & Contacts, ZynoSales & POS, ZynoTalk, ZynoInventory, ZynoForms, ZynoDisplay, Administration, and ZynoRMM when enabled
• Built-in softphone for ZynoTalk calls
• Full reporting and management tools

The difference is how you interact with it: native window, hardware support, and session management designed for all-day use.

Hardware

Fingerprint Readers

Staff can log in or switch users with a fingerprint tap instead of typing credentials. Fingerprints are stored at the organization level — enroll once and use on any workstation. See Fingerprint Authentication for supported devices and setup.

Payment Terminals

Process card payments through a connected terminal without manual entry. See Payment Terminals for configuration details.

Receipt Printers

Print receipts directly from the POS after a sale. See Receipt Printers for setup details.

Cash Drawers

Automatically open the cash drawer when a cash payment is processed. See Cash Drawers for setup details.

Barcode Readers

Scan product barcodes to quickly add items to a sale or look up inventory. See Barcode Readers for setup details.

Label Printers

Print inventory labels and shipping labels. See Label Printers for setup details.

8x11 Printers

Assign a standard full-page printer from Admin > General > Workstations when a workstation needs to print documents through a locally configured printer.

Scales

Direct scale integration is not currently available. See Scales for the current manual workflow.

System Requirements

• Operating system: Windows
• Hardware: any Windows PC that runs comfortably

Getting Started

If you are setting up a new workstation, follow the Installation & Registration guide to download the app, detect your hardware, register the workstation with your tenant, and configure fingerprint authentication.

Common Issues

Problem	What To Check
Workstation is not registered	Follow Workstation Installation & Registration and confirm the signed-in user can register workstations.
Hardware is not detected	Restart Workstation after connecting the device, then review Admin > General > Workstations and the hardware tab.
The wrong printer, drawer, or scanner is used	Review the Workstation preferences tab under Workstations.
Fingerprint login is unavailable	Confirm the reader is supported, connected, and the user has fingerprint access. See Fingerprint Authentication.
Card terminal payments are missing	Confirm Stripe setup, terminal registration, location assignment, and Payment Terminals.