Appearance
Cash Drawers
WorkstationCash drawers can open automatically when a cash payment is recorded in Salespoint. This is available through ZynoWorkstation because browsers cannot reliably control drawer hardware.
Cash drawers can be connected as their own device or opened through a compatible receipt printer.
Admin Setup Required
You need access to Admin > General > Workstations to assign the cash drawer for a workstation.
Before You Begin
- Install and register ZynoWorkstation.
- Connect the cash drawer and confirm it has power if the model requires it.
- If the drawer connects through a receipt printer, set up the receipt printer first.
- Confirm cash is enabled as a payment method in Salespoint.
Check Detection
- Open Admin > General > Workstations.
- Select the workstation.
- Open the hardware tab.
- Look for Cash Drawer or a compatible Receipt Printer.
If the drawer is connected through a receipt printer, the receipt printer may be the device that appears in Workstation. That printer can still be selected as the cash drawer trigger.
Assign The Cash Drawer
- Open Admin > General > Workstations.
- Select the workstation row.
- On the preferences tab, find Cash Drawer.
- Choose the drawer or receipt printer that should open the drawer.
- Select Save.
Use a clear workstation name and location so staff can tell which register each drawer belongs to.
How It Opens
When a staff member records a cash payment in ZynoSales > Salespoint, Workstation sends the drawer-open command after the payment is accepted.
If the payment is recorded but the drawer cannot be opened, Salespoint shows an alert telling the user to open the cash drawer manually. The sale is still recorded.
Common Issues
| Problem | What To Check |
|---|---|
| Drawer does not open after cash payment | Confirm the workstation has a Cash Drawer preference selected. |
| Payment succeeds but drawer alert appears | Open the drawer manually, then check the drawer cable, printer connection, and Workstation hardware list. |
| Drawer is not listed | Check whether it is connected through the receipt printer. If so, assign the receipt printer as the cash drawer. |
| Wrong drawer opens | Confirm the workstation location and Cash Drawer preference. |
| Drawer opens only sometimes | Check for loose cables and confirm the receipt printer is online if the drawer is printer-driven. |