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Receipt Printers
WorkstationReceipt printers let staff print sales receipts from ZynoWorkstation after payment or from a transaction record. Receipt printing is available only when a compatible printer is connected and assigned to the workstation.
ZynoSuite currently supports receipt printing through compatible Epson-style receipt printers.
Admin Setup Required
You need access to Admin > General > Workstations to assign the receipt printer for a workstation. Salespoint receipt printing must also be enabled for the register configuration.
Before You Begin
- Install and register ZynoWorkstation.
- Connect and power on the receipt printer.
- Install any required printer driver or vendor utility.
- Load receipt paper and confirm the printer can feed paper.
- If the cash drawer connects through the printer, connect the drawer cable to the printer.
Check Detection
- Open Admin > General > Workstations.
- Select the workstation.
- Open the hardware tab.
- Look for Receipt Printer.
If the printer is not listed, confirm it is connected before Workstation starts, then close and reopen Workstation.
Assign The Receipt Printer
- Open Admin > General > Workstations.
- Select the workstation row.
- On the preferences tab, find Receipt Printer.
- Choose the receipt printer.
- Select Save.
If the same printer is used to open a cash drawer, also select it under Cash Drawer.
Print A Receipt
After a payment succeeds, Salespoint shows Payment Successful.
- Select Print Receipt.
- Wait for the button to show the printing state.
- Confirm the receipt prints before starting the next sale.
You can also print receipts later from ZynoSales > Transactions when receipt printing is available on the workstation.
Common Issues
| Problem | What To Check |
|---|---|
| Print Receipt is missing | Confirm you are using Workstation, the receipt printer is assigned, and receipt printing is enabled for Salespoint. |
| Printer is not detected | Check power, cable, driver installation, and restart Workstation after connecting the printer. |
| Receipt does not print | Check printer paper, error lights, connection, and whether another app is using the printer. |
| Receipt prints but drawer does not open | Assign the printer or drawer under the Cash Drawer preference. |
| Wrong printer prints | Review the workstation's Receipt Printer preference and location. |