Freshdesk Support

WebWorkstationMobile

The Freshdesk integration provides a support request portal for your organization. It can use ZynoSuite sign-in to identify you, submit a new support request, and redirect you to Freshdesk to view existing requests.

Open The Portal

Use the Freshdesk support link provided by your organization. If the link is missing required setup information, ZynoSuite shows a message that the URL is not properly configured for ZynoIT.

Sign In

If you are not already identified, the portal asks for your email address. Enter your email and continue through the sign-in provider your organization uses.

Some links can start sign-in automatically. If sign-in succeeds, the support request form opens. If sign-in is denied or consent is required, follow the sign-in prompt and allow access to proceed.

Submit A Support Request

1. Open the Freshdesk support portal.
2. Sign in if prompted.
3. Fill out the support request fields.
4. Complete all required fields.
5. Select Submit.

After submission, the portal confirms that your support request has been submitted.

View Existing Requests

Use the click here link in the portal to open Freshdesk and view existing requests. ZynoSuite starts the Freshdesk SSO flow and redirects you to Freshdesk.

Common Issues

Problem	What To Check
URL not properly configured	Use the exact support link provided by your organization.
Sign-in fails	Confirm your email and sign-in provider are allowed for the portal.
Required field error	Fill every required field before submitting.
Existing requests do not open	Try again after signing in, or ask your support team to verify Freshdesk SSO setup.

Related

• Signing In