Appearance
Renewals
WebWorkstationMobileRenewals apply to recurring memberships with a subscription period. One-time memberships do not renew; they either expire on their end date or never expire.
Permission Required
Viewing renewal history requires CRM memberships read access. Changing renewal behavior requires CRM memberships edit access.
Review Renewal Settings
- Open the contact's membership.
- Review Next Renewal, Auto Renew, Renewal Price, and Payment Method on the Overview tab.
The renewal date is based on the current subscription period. The payment method list comes from saved payment methods on the membership owner contact.
Change Renewal Behavior
On active recurring memberships, you can choose:
- Until canceled to keep renewing.
- A future Cancel date to stop at a renewal boundary.
- Cancel immediately to end the membership now.
If the membership is past due, the overview can also show Pay on save with catch-up choices.
Past-Due Catch-Up Choices
| Choice | Result |
|---|---|
| Bill all missed periods | Charges every missed billing period and keeps the billing date |
| Bill current period (forgive gap) | Charges one period and keeps the billing date |
| Start fresh today (forgive gap) | Charges one period and moves the billing date to today |
ZynoSuite asks for confirmation before saving and charging a card.
Renewal History
Open Renewal History to view period start, period end, amount, payment method, and paid date for completed renewals.