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Mobile Card Reader
MobileUse a mobile card reader with ZynoSuite Mobile to accept in-person card payments from a phone or tablet. In Salespoint, this payment option appears as CC Reader.
Admin Setup Required
Stripe must be connected and card payments must be enabled before mobile reader payments can be used.
Before You Begin
- Install and sign in to ZynoSuite Mobile.
- Allow required Bluetooth permissions.
- On Android, allow Bluetooth and location permissions when prompted. These are required for reader discovery.
- Make sure the card reader is charged and nearby.
- Confirm Stripe setup is complete under Admin > ZynoSales > Payments, on the Stripe Account tab.
Connect A Reader
- Open ZynoSuite Mobile.
- Open the app menu and select Settings.
- Select Card Reader.
- On Connect Card Reader, wait while the app discovers nearby Bluetooth readers.
- Select the reader by serial number.
- Wait for the reader status to show Connected.
The app remembers the reader serial number and tries to reconnect to that reader on future launches.
Reader Status
The Settings screen shows the current reader status.
| Status | Meaning |
|---|---|
| Connected | The reader is ready for payment. |
| Connecting | The app is connecting to the reader. |
| Discovering | The app is scanning for nearby readers. |
| Not Connected | No reader is connected. |
When connected, Settings can also show the reader serial number and battery level.
Take A Mobile Reader Payment
- Open ZynoSales > Salespoint in ZynoSuite Mobile.
- Add items to the sale.
- Select Pay.
- Select CC Reader.
- If tips are configured, select a tip percentage, enter a custom tip, or choose No Tip.
- When the app says to tap, insert, or swipe, hand the reader to the customer.
- Wait for Payment Successful.
To cancel an in-progress reader payment, use the cancel action in the payment screen.
Common Issues
| Problem | What To Check |
|---|---|
| No readers are found | Turn on the reader, keep it nearby, and confirm Bluetooth permissions are allowed. |
| Android discovery fails | Confirm both Bluetooth and location permissions are allowed, then reopen Connect Card Reader. |
| CC Reader is missing | Confirm you are using ZynoSuite Mobile and not Web or Workstation. |
| Payment says the reader is not initialized | Open Settings > Card Reader and connect the reader before retrying. |
| Reader disconnects | Reopen Settings > Card Reader and reconnect. |
| Reader update appears | Keep the app open and reader powered while the update completes. |