ZynoTalk Mobile

ZynoTalk Mobile

ZynoTalk Mobile is a dedicated VoIP calling app that lets you make and receive business calls from your phone using your ZynoTalk access. It is a separate app from ZynoSuite Mobile, purpose-built for voice communication with deep OS-level integration.

Why a Separate App?

VoIP calling demands tight integration with your phone's operating system — handling incoming calls on the lock screen, running in the background, integrating with the native dialer and call history, and managing audio routing between speakers, earpieces, and Bluetooth devices. These requirements go well beyond what a general-purpose business app can provide.

By building ZynoTalk Mobile as a standalone app, it can:

• Register as a native calling app, so incoming calls ring like regular phone calls with full lock-screen and notification support
• Run in the background and stay connected to the VoIP service so incoming calls can ring when the app is not open
• Handle audio routing natively, supporting speakerphone, earpiece, wired headsets, and Bluetooth audio

ZynoSuite Mobile handles CRM, sales, inventory, and other business features. ZynoTalk Mobile handles calls. Together, they give you a complete mobile business solution.

Key Features

Make and Receive Calls

Place outbound calls and receive inbound calls using your ZynoTalk extension and available caller ID options. Calls use your data connection (Wi-Fi or cellular), so you can make business calls from anywhere without using your personal phone number.

Call History

View your business call history within the app. Each entry shows the caller or recipient, call duration, timestamp, and whether the call was inbound or outbound.

Voicemail

Access your ZynoTalk voicemail inbox directly in the app. Listen to messages, read transcriptions (when enabled in your ZynoTalk settings), and return calls with a single tap.

Call Transfer

Transfer active calls to another team member or extension when transfer is available for the call. Current transfer behavior should be treated as a blind transfer unless the app shows an attended-transfer option.

Multi-Number Support

If you have access to multiple caller ID options, you can select which one to use for outbound calls. The calls that ring mobile depend on the Mobile Calls setting for your SIP extension: All Calls, Direct Calls, or No Calls.

Supported Devices

• iOS: iPhone running iOS 15.1 or later
• Android: devices running Android 8.0 (API level 26) or later

Getting Started

To install and configure ZynoTalk Mobile, see the Installation & Setup guide. You need ZynoTalk access and a SIP extension that can use mobile calling; your administrator can review this from Admin > ZynoTalk > Numbers & Access and related extension setup.

Works Alongside ZynoSuite

ZynoTalk Mobile is designed to complement ZynoSuite Mobile, not replace it. A typical workflow looks like this:

1. You receive a call on ZynoTalk Mobile from a contact
2. During or after the call, switch to ZynoSuite Mobile to look up the contact's contact record, add notes, or process a sale
3. Call details sync back to ZynoSuite and appear in the ZynoTalk call log, with related customer or contact history available where your organization has that workflow enabled

Both apps share the same ZynoSuite account, so there is no extra setup or syncing required.