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In-App Notifications
In-app notifications are messages, badges, banners, and status indicators that appear inside ZynoSuite while you are signed in. They do not require browser or mobile notification permission.
Use this page to understand the difference between in-app indicators and push notifications.
Common In-App Indicators
| Indicator | What It Means |
|---|---|
| System banner | ZynoSuite is showing an important platform message, such as an active incident. |
| Sidebar dock or Quick Action Bar icon | A cross-app status or action needs attention. |
| Badges or counts | A list has unread, pending, or new activity. |
| Status dots | A device, endpoint, or display is online, idle, disconnected, or needs attention. |
| Modal alerts | A task needs confirmation or encountered a recoverable problem. |
| Real-time updates | A screen refreshes as calls, messages, payments, devices, or records change. |
How They Differ From Push Notifications
| Behavior | In-App Notification | Push Notification |
|---|---|---|
| Requires browser/mobile permission | No | Yes |
| Appears when ZynoSuite is closed | No | Sometimes, depending on platform and settings |
| Usually tied to the current screen | Yes | No |
| Can open a target workflow when clicked | Sometimes | Often |
| Best for | Current work and app status | Getting attention outside the active screen |
What To Do When You See One
- Read the banner, badge, tooltip, or alert text.
- Select the indicator if it is clickable.
- Follow the destination screen or modal instructions.
- If the indicator does not clear, refresh the page or reopen the relevant module.
Permission And Access
In-app notifications respect your account permissions. If a coworker sees a badge, banner, or action that you do not see, check:
- Whether you are in the same organization.
- Whether you have the same module access.
- Whether the feature is enabled for your role.
- Whether your browser tab is up to date.
Common Issues
| Problem | What To Check |
|---|---|
| Badge or count looks stale | Refresh the page or reopen the module. |
| Banner does not open details | Check whether pop-ups are blocked or whether your account can access the destination. |
| You do not see an expected indicator | Confirm your permissions and that you are in the correct organization. |
| Push notifications work but no in-app update appears | Reopen the related module; real-time updates can depend on the active screen and connection. |