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AI Transcription & Summary
WebWorkstationRecorded calls can include a transcript, a short synopsis in the Calls table, and an AI-generated summary in the recording panel.
Permission Required
You need permission to view the call recording. Transcript and summary content follows the same recording access.
Beta Feature
AI summaries are marked as beta in the product. Review important details against the transcript or recording before relying on them.
Where AI Content Appears
| Location | What You See |
|---|---|
| Calls table | A short synopsis when one is available. |
| Recording panel | AI summary, transcript, and audio waveform. |
| Transcript | Speaker lanes and clickable transcript words. |
Review A Transcript
- Open ZynoTalk > Calls.
- Select a recorded call.
- Wait for the recording panel to load.
- Read the transcript below the waveform.
- Select a word in the transcript to jump to that point in the recording.
Transcript words can highlight while the recording plays, making it easier to follow the conversation.
Review And Rate A Summary
The recording panel can show an AI Summary section. Use the rating controls to mark the summary quality:
- Bad when the summary does not match the transcript.
- Okay when the summary is useful but has errors.
- Excellent when the summary describes the call accurately.
Ratings help administrators and the product team evaluate summary quality.
Common Issues
| Problem | What To Check |
|---|---|
| No transcript appears | The transcript may still be processing or may not be available for the call. |
| No summary appears | The summary may still be processing or may have failed to generate. |
| Summary does not match the call | Rate the summary and rely on the recording or transcript for important details. |
| Permission error | Ask an admin to verify recording access. |