Call Recording

WebWorkstation

Call recordings appear inside call history when recording exists and your account can access it.

Permission Required

You need call recording access for the number or extension associated with the call.

Open A Recording

1. Open ZynoTalk > Calls.
2. Search or filter to find the call.
3. Select the call row.
4. Use the expanded recording panel to play the recording.

The player shows a waveform when recording processing is available. Dual-channel recordings can show separate inbound and outbound audio lanes.

Use The Player

• Select part of the waveform to jump to that point in the call.
• Use transcript words, when available, to seek to the matching audio.
• Use playback controls to review the call.

Share Or Download

From an expanded call:

• Use Copy share link to copy a direct link to the call.
• Use the download action after the waveform is ready.

Users who open a shared link still need permission to view the recording.

Common Issues

Problem	What To Check
The row does not expand	The call may not have a recording, or you may not have recording access.
The recording fails to load	Try again later. Recording processing or storage may be temporarily unavailable.
Download is not available yet	Wait for waveform processing to finish.
Permission error	Ask an admin to review call recording access in ZynoTalk Numbers.

Related

• Call History
• AI Transcription & Summary