Call Transfer

WebWorkstation

Use call transfer when a connected caller should continue the conversation with another extension.

Permission Required

You need an active softphone call and access to the extension handling the call.

Transfer A Call

1. During a connected call, select Transfer in the phone dock.
2. In Transfer Call, choose the destination in Transfer to Extension.
3. Select Transfer Call.

After the transfer is submitted, the call is sent to the selected extension. This is a blind transfer; the current web control does not provide an attended-transfer step where you speak with the recipient first.

Destination List

The transfer list shows other SIP extensions. It does not include the extension currently handling the call. If no eligible extension exists, the modal shows that no other extensions are available.

Common Issues

Problem	What To Check
Transfer is not visible	Confirm the call is connected and you are using the softphone controls.
The destination extension is missing	The extension may not have SIP calling enabled.
No other extensions are available	There may be no additional SIP extensions configured in your organization.

Related

• Making Calls
• Softphone
• ZynoTalk Numbers