Softphone

WebWorkstation

The softphone lets you make and manage voice calls directly inside ZynoSuite without a physical phone. The phone dock lives in the shared sidebar, so it can stay available while you move between ZynoSuite apps.

Permission Required

You need access to a SIP extension with softphone calling enabled.

Before You Begin

• Use a supported browser or Workstation.
• Allow microphone access when prompted.
• Choose an extension in Call From that has softphone access.
• Connect any headset or speaker device before opening the audio settings.

Use Computer Calling

1. Open the phone dock.
2. Select Computer.
3. Choose the extension in Call From.
4. Enter the phone number.
5. Select Place Call via Computer.

When the call is connected, use the call controls to mute, hold, transfer, or open the keypad.

Choose Speaker And Microphone

1. Open the phone dock in Computer mode.
2. Select Speaker/Microphone Settings.
3. In Speaker/Microphone Selection, choose the speaker output and microphone input.
4. Use the test sound and microphone meter to confirm the devices are working.
5. Close the settings panel.

Manage Multiple Calls

If you start or receive another call while one is active, the phone dock shows an Active Calls list. Select a call to switch to it. You can place a connected call on hold, use New Call while the active call is held, and return to the held call when needed.

Use The Keypad

Open Keypad during a connected call to send DTMF tones. Use this for phone menus, conference codes, voicemail prompts, and other automated systems. The keypad is disabled while the call is on hold.

Common Issues

Problem	What To Check
The call button uses Desk Phone only	The selected extension may not have softphone permission.
The other person cannot hear you	Confirm the browser microphone permission and selected microphone device.
You cannot hear the other person	Check the selected speaker output and your operating system volume.
Keypad digits appear in the number field	The call is not connected yet. DTMF tones are only sent during a connected call.

Related

• Making Calls
• Call Transfer
• Notification Preferences