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Push Notifications
Browser push notifications let ZynoSuite show alerts through your browser or operating system even when you are not looking at the active tab. They are most commonly used for ZynoTalk notifications such as SMS, fax, and incoming-call activity.
Browser push notifications are separate from in-app indicators. In-app indicators appear only while you are using ZynoSuite. Browser push notifications require browser permission.
Before You Begin
- Use a browser that supports service workers and notifications.
- Sign in to ZynoSuite Web or Workstation.
- Confirm the feature you want notifications for is enabled for your account.
- Make sure notifications are allowed by your operating system, browser, and Focus/Do Not Disturb settings.
Enable Browser Notifications
- Open the feature's notification settings. For ZynoTalk, open ZynoTalk, then select the gear control next to the number selector to open My Numbers & Notifications.
- Enable the browser notification option, such as Desktop Browser Notifications.
- When the browser asks for permission, choose Allow.
- Save the notification settings if the page provides a save action.
After permission is granted, ZynoSuite registers the browser so it can receive notifications for your account.
Notification Click Behavior
Clicking a ZynoSuite notification opens the relevant area when possible:
| Notification | Opens |
|---|---|
| SMS | The SMS conversation. |
| Fax | The Fax screen. |
| Incoming call | ZynoTalk call history or the incoming-call workflow. |
If you have more than one ZynoSuite tab open, ZynoSuite tries to use a tab for the correct organization and avoid interrupting a tab with an open modal.
If You Blocked Notifications
If you select Block in the browser permission prompt, ZynoSuite cannot show the prompt again by itself. Change the permission in your browser's site settings:
- Open the browser's settings for the ZynoSuite site.
- Find Notifications.
- Change the setting to Allow.
- Reload ZynoSuite and enable the feature notification setting again.
Common Issues
| Problem | What To Check |
|---|---|
| Browser never asks for permission | Confirm the feature notification setting is enabled and the browser supports notifications. |
| Permission was blocked | Change the ZynoSuite site notification permission to Allow in browser settings. |
| Notifications are allowed but not visible | Check OS notification settings, Focus/Do Not Disturb, and browser notification settings. |
| ZynoTalk notifications are missing | Open ZynoTalk, select the gear control next to the number selector, and confirm the correct numbers have Desktop Browser Notifications enabled. |
| Notification click opens the wrong organization | Sign out of unused organizations or switch to the intended organization before testing again. |
| Private/incognito window does not work | Use a normal browser window. Some browsers restrict service workers or notifications in private browsing. |