Appearance
Making Calls
WebWorkstationUse the phone dock in the sidebar to place outbound calls from a browser softphone or from an assigned desk phone. The dock is available outside the ZynoTalk workspace when your account can use it.
Permission Required
You need ZynoTalk access to a SIP extension. Computer calling also requires softphone permission for that extension.
Before You Begin
- Confirm the phone row appears in the sidebar dock.
- Make sure the extension you want to call from appears in Call From.
- For computer audio, allow microphone access when your browser asks.
- For desk phone mode, your desk phone must be assigned to the extension and able to register.
Place A Call
- Select the phone row in the sidebar dock.
- Choose Computer or Desk Phone.
- Use Call From to select the extension that should place the call.
- Enter the phone number.
- Select Place Call via Computer or Place Call via Desk Phone.
In Computer mode, the call connects through the browser. In Desk Phone mode, ZynoSuite sends the call to your assigned phone first, then places the outbound call through that device.
During A Call
The active call panel can show:
- Mute or Unmute for your microphone.
- Hold or Resume for the current call.
- Transfer to send the call to another extension.
- Keypad for DTMF tones such as menu prompts.
- New Call when the active call is on hold.
- Audio settings for speaker and microphone selection in Computer mode.
If you have more than one active call, use the Active Calls list to switch between them.
Incoming Calls
When a subscribed extension receives a call, the phone dock shows an incoming call state. Answer or decline from the dock. If the call is missed and voicemail is enabled, the message appears in Voicemail.
Common Issues
| Problem | What To Check |
|---|---|
| Computer mode is not available | Confirm the extension has softphone enabled and your account has softphone access. |
| The browser cannot hear you | Allow microphone access and check the microphone selection in the audio settings. |
| Desk phone mode does not place the call | Confirm the desk phone is assigned to the extension and is registered. |
| The wrong caller ID is used | Ask an admin to review the extension's outbound caller ID in ZynoTalk Numbers. |