Voicemail Inbox

WebWorkstation

The Voicemail tab lists messages for voicemail-enabled extensions you can access.

Permission Required

You need voicemail access for at least one voicemail-enabled extension.

Review Messages

1. Open ZynoTalk > Voicemail.
2. Use the selector to choose My Numbers, All Numbers, or a specific extension.
3. Select a voicemail row to open playback.

The inbox shows the caller, message duration, received time, and unread state. If more than one extension is in scope, the table also shows the extension.

The Voicemail inbox shows unread state, caller details, message duration, and received time in one table.

Mark New Or Saved

Use the dot control on a voicemail row to change its state:

• New messages count toward the Unread total.
• Saved messages remain in the inbox but no longer count as unread.

The row action changes between Mark as new and Mark as saved based on the current message state.

Delete A Voicemail

Use the delete action on the row. ZynoSuite asks for confirmation before deleting. Deleted voicemail is removed from the inbox.

Empty States

Message	What It Means
No voicemails	No messages exist in the selected scope.
No access	Your account does not have voicemail access.
No voicemail-enabled extensions	Your organization has no voicemail extension available to your account.

Related

• Voicemail Transcription
• Notification Preferences
• ZynoTalk Numbers