Parking Lots

WebWorkstation

Use Admin > ZynoTalk > Parking Lots to create parking lots where you can place callers on hold and retrieve them from another phone.

Admin Access required

Only ZynoTalk administrators should create or edit parking lots.

Current ZynoTalk Platform

This screen appears only for organizations using the current ZynoTalk calling platform. If you do not see it, your organization may be on a legacy voice setup or the feature may not be enabled.

Parking Lots define where calls can be parked, how many slots are available, and what happens on timeout.

Page layout

The Parking Lots table shows:

• Name
• Extension
• Slots
• Timeout
• On Timeout

Select a parking lot to edit it. Open the row context menu to edit or delete a parking lot.

Create a parking lot

1. Open Admin > ZynoTalk > Parking Lots.
2. Select New Parking Lot.
3. Enter a Name.
4. Enter the parking lot Extension.
5. Set the number of Slots.
6. Set the Timeout in seconds.
7. Choose what should happen On Timeout.
8. Choose the Hold Media.
9. Select Create.

Timeout actions

Action	Result
Hang up	Ends the call when the timeout is reached.
Route to	Sends the caller to a selected extension, ring group, call flow, parking lot, AI agent, or voicemail mailbox.

After choosing Route to, select the target type and target. The destination must belong to the same organization. If it is deleted or unavailable when the timeout occurs, the parked call ends.

When a call reaches a parking lot from a call-flow parking step that has its own timeout route, the call flow takes priority. The parking lot's timeout destination is used for direct parking and for call-flow parking steps without their own timeout route.

Hold media

Parking lot hold media can use:

• Ring tone.
• Uploaded audio.
• Audio URL.
• Greeting.
• Text-to-speech.

Common issues

Problem	What To Check
The parking lot cannot be saved	Confirm the name, extension, timeout, hold media, and any timeout destination are complete.
Callers do not reach the timeout destination	Confirm Route to, the target type, and the target are selected. For voicemail, confirm the selected extension has voicemail enabled.
A call follows the call flow instead of the parking lot timeout route	A timeout route on the call-flow parking step takes priority. Remove or change that route in the call flow if the parking lot should control the destination.
Staff cannot find parked calls	Confirm the parking lot extension and slot count are documented for staff.

Related

• Call Flows
• Ring Groups
• Hold Music