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Split Payments
WebWorkstationMobileUse split payments when a customer wants to pay one sale with more than one payment method or more than one card.
Permission Required
You need Salespoint access and access to the payment methods used in the split.
How Split Payments Work
The Pay modal shows three amounts:
| Amount | Meaning |
|---|---|
| Total | The total sale amount. |
| Remaining | The balance still due. |
| Pay | The amount you are collecting now. |
To split a payment, change Pay to the amount for the current payment. After that payment succeeds, return to the sale and collect the next payment.
Split Across Payment Methods
- Build the sale in ZynoSales > Salespoint.
- Select Pay.
- Enter the first amount in Pay.
- Select the first payment method, such as Cash.
- Complete the payment.
- On the success screen, select Return to Sale.
- Select Pay again.
- Collect the next payment for the remaining balance.
- Repeat until the remaining balance is zero.
When the sale is fully paid, Salespoint closes it and shows New Sale.
Common Split Examples
| Scenario | How To Handle It |
|---|---|
| Part cash, part card | Collect the cash amount first, then collect the remaining balance by card. |
| Two cards | Enter the first card amount, process it, then process the remaining balance on the second card. |
| Gift card plus card | Redeem the gift card amount first, then charge the remaining balance to a card. |
| Deposit plus final payment | Record the deposit as the first payment, then collect the remaining balance later if the tab stays open/saved. |
Review Split Payments
After one or more payments have been recorded, use View Payments from the Salespoint cart or transaction detail to review the payment list.
The payment list shows each payment method and amount. From there, users with refund access can refund eligible payments.
Common Issues
| Problem | What To Check |
|---|---|
| The Pay amount is rejected | The amount must be more than zero and no more than the remaining balance. |
| A card payment is rejected | Card payments must be at least $0.50. |
| The sale closes before another payment | The remaining balance reached zero. Start a new sale if needed. |
| A payment method is missing | Ask an admin to enable it under Admin > ZynoSales > Payments, on the Payment Methods tab. |
| Customer wants change on cash | Enter the cash received; Salespoint records the needed amount and shows change due. |