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Product Search & Scanning
WebWorkstationMobileUse product search and barcode scanning to add items to a Salespoint sale without browsing through category tiles.
Permission Required
You need Salespoint access. Barcode scanning also requires products to have UPC values saved.
Search In Salespoint
- Open ZynoSales > Salespoint.
- Select Type to search... above the product tiles.
- In Search for a product..., type part of the product name.
- Select a product from the results.
On desktop browsers and Workstation, you can also type a plain letter while the Salespoint item area is active and no modal is open. Product search opens with that letter already entered. Search results are products from the current Salespoint layout and show the product's category path when available.
Scan A Barcode
Barcode scanning depends on your platform:
| Platform | How To Scan |
|---|---|
| Workstation | Use a connected barcode reader. |
| Web | Use a keyboard-style scanner if your browser and device support it. |
| Suite Mobile | Use the barcode scan button to open the camera scanner. |
When a barcode matches a product UPC, Salespoint adds the product to the sale. The mobile camera scanner shows Added: [product name] after a successful scan. If the product requires details, such as variable price, gift card details, booking details, or modifiers, the details modal opens before the item is added.
Mobile Camera Scanner
On mobile:
- Open ZynoSales > Salespoint.
- Select the barcode scan button.
- Allow camera access if prompted.
- Point the camera at the barcode.
- Wait for the scanner to add the product or show an error.
- Select Done when finished.
The scanner supports common UPC/EAN formats and Code 128 when available on the device.
UPC Matching
Salespoint compares the scanned code to product UPC values. It can tolerate some leading/trailing zero differences, but the best setup is still to store the exact UPC printed on the product label.
Common Issues
| Problem | What To Check |
|---|---|
| Search finds no products | Confirm the product is in the Salespoint layout and is enabled. If your Salespoint is booking-focused, confirm the product is bookable. |
| Scan says UPC not recognized | Confirm the product has the scanned UPC saved. |
| Scan opens details instead of adding immediately | The product needs required details before it can be added. |
| Mobile camera does not open | Allow camera permission in the device settings and retry. |
| Scanner types into a field | Click out of text fields before scanning, or use the camera scanner on mobile. |