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Shipments & Labels
WebWorkstationMobileShipping labels are purchased from fulfillment order details or from shipment batches. A purchased label moves the order from pending fulfillment into processing, and tracking links become available after the carrier creates shipment tracking.
Permission Required
You need ZynoSales fulfillment edit access to purchase labels.
Before Purchasing Labels
Confirm that:
- The order contains products marked as physical and shippable.
- The order has saved shipping information.
- A carrier service was selected during checkout.
- Admin fulfillment settings include enabled carriers and box types.
- The fulfillment status is not canceled.
If the order shows Pending - Rate Expired, refresh shipping rates before or during label purchase.
Purchase a Label for One Order
- Open ZynoSales > Fulfillment.
- Select the order.
- Open the fulfillment view in the transaction detail.
- Find the package that needs a label.
- Select Pending Purchase.
ZynoSuite purchases the label for that package. When successful, the package changes to Label Purchased and the fulfillment status becomes Processing.
Open or Reprint a Purchased Label
In the fulfillment detail, select Label Purchased on the package. The label opens from the carrier label file.
Use this when a label needs to be printed again or saved as a PDF. The exact print workflow depends on the browser, operating system, and printer setup.
Tracking Links
After shipment tracking is available, the package label status may show:
- Shipped - In Transit
- Delivered
- Delivery Exception
Select the status to open tracking details. ZynoSuite opens carrier tracking for USPS, UPS, or FedEx when a tracking number is available. If the carrier provides a tracking URL, ZynoSuite opens that URL.
Purchase Labels in a Batch
Use Order Batches when multiple orders should be processed together.
From a batch, select Purchase Shipping Labels. ZynoSuite purchases all missing package labels in the batch. If any rates are expired, you are prompted before ZynoSuite re-rates those shipments during purchase.
If some labels cannot be purchased, ZynoSuite shows a Label Purchase Issues message with the affected sale and package.
Common Issues
| Problem | What To Check |
|---|---|
| Label action is missing | Confirm the order has fulfillment packages and is not canceled. |
| Order says rate expired | Recalculate rates or continue through the batch re-rate prompt. |
| No rates were available | Verify the recipient address, phone number, enabled carriers, and box types. |
| Tracking does not open | The carrier may not have created tracking yet, or the shipment may not include a tracking number. |
| Label purchase fails | Review the sale number, package number, recipient address, package weight, carrier, and admin fulfillment settings. |